Complaints Policy

We want every client to feel comfortable and respected. If something about your visit or experience with us falls short, please let us know.

1. Tell us

Email [email protected] or call (423) 441 4744 and describe what happened.

2. We review

We personally review every complaint and may follow up with you for more detail.

3. We respond

We aim to respond to complaints within two business days with an explanation or proposed resolution.

We take feedback seriously and use it to improve how we care for clients.